USPS and Shipping Information
🆘 Lost Package In The Mail:
Claims for Loss or Damage
Make sure you keep all your records and have all the information you need in advance. You will need receipts, tracking info, package description, shipping dates and proof of damage or value, depending on the circumstances. This will help you through the process more smoothly but don’t waste any time as you have to file the claim within 60 days of the missing package.
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
USPS CLAIM DETAILS:
What does a USPS Claim cover?
All JGMC orders come with insurance, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified.
You can file a claim anytime between 0-60 days for insurance related claims.
Damaged or missing contents:
Sometimes your delivery will arrive, but the contents are missing or damaged. Although this isn’t exactly what we’re talking about here, a claim is your next step. You need to provide USPS with evidence of the damage in your claim.
Make sure you keep all your records and have all the information you need in advance. You will need receipts, tracking info, package description, shipping dates and proof of damage or value, depending on the circumstances. This will help you through the process more smoothly but don’t waste any time as you have to file the claim within 60 days of the missing package.
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
USPS CLAIM DETAILS:
What does a USPS Claim cover?
All JGMC orders come with insurance, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified.
You can file a claim anytime between 0-60 days for insurance related claims.
Damaged or missing contents:
Sometimes your delivery will arrive, but the contents are missing or damaged. Although this isn’t exactly what we’re talking about here, a claim is your next step. You need to provide USPS with evidence of the damage in your claim.
In The Mail:
Claims for Loss or Damage:
Make sure you keep all your records and have all the information you need in advance. You will need receipts, tracking info, package description, shipping dates and proof of damage or value, depending on the circumstances. This will help you through the process more smoothly but don’t waste any time as you have to file the claim within 60 days of the missing package.
If your insured mailing has been lost or damaged in transit, you may file an insurance claim.
USPS CLAIM DETAILS:
What does a USPS Claim cover?
All JGMC orders come with insurance, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified.
You can file a claim anytime between 0-60 days for insurance related claims.
Damaged or missing contents:
Sometimes your delivery will arrive, but the contents are missing or damaged. Although this isn’t exactly what we’re talking about here, a claim is your next step. You need to provide USPS with evidence of the damage in your claim.
‼️ MISSING MAIL BY THE USPS:
Mail is missing, can it be found?
Whenever you suspect a package is lost or stolen, the first step to take is to begin a Missing Mail Search. This is exactly what it sounds like. The USPS will begin searching their sort facilities and trucks to try and find your delivery.
When can I start the search?
USPS will make you hurry up and wait. You have to wait until at least seven days from the shipping date. If it’s still not there after seven days, you can initiate a Missing Mail Search.
Start a Missing Mail Search online.
Visit missingmail.usps.com and setup an account. Hopefully, this doesn’t happen a lot, and you don’t have one. Be prepared to enter the mailing date, tracking number (if you have one), and a description of the package and contents.
The Search continues! USPS will search for your package and determine if it was delivered. If the package turns up, USPS will either return the package to the sender or deliver it to the recipient, depending on your request.
What happens if they say it was delivered or can’t be found?
If USPS determines the package was delivered, you’ll have to treat it as a stolen package. If USPS cannot find the package, you will need to file a claim for your loss.
Mail is missing, can it be found?
Whenever you suspect a package is lost or stolen, the first step to take is to begin a Missing Mail Search. This is exactly what it sounds like. The USPS will begin searching their sort facilities and trucks to try and find your delivery.
When can I start the search?
USPS will make you hurry up and wait. You have to wait until at least seven days from the shipping date. If it’s still not there after seven days, you can initiate a Missing Mail Search.
Start a Missing Mail Search online.
Visit missingmail.usps.com and setup an account. Hopefully, this doesn’t happen a lot, and you don’t have one. Be prepared to enter the mailing date, tracking number (if you have one), and a description of the package and contents.
The Search continues! USPS will search for your package and determine if it was delivered. If the package turns up, USPS will either return the package to the sender or deliver it to the recipient, depending on your request.
What happens if they say it was delivered or can’t be found?
If USPS determines the package was delivered, you’ll have to treat it as a stolen package. If USPS cannot find the package, you will need to file a claim for your loss.
⏩️ YOU FILED YOUR CLAIM. WHAT’S NEXT?
Packages or Mail that has been determined as delivered:
Be aware that if USPS can prove that the package was delivered, you won’t be able to file a claim with them because they fulfilled their end of the bargain.
Does this mean I am a victim of Package Theft?
Yes. If the USPS has checked their facilities, vehicles and have a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest growing crimes in the U.S.
Who can I report a stolen package too?
You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county.
Keep in mind that it isn’t an urgent matter and the report should be done online or through the non-emergency phone line.
What does a report do for me?
While neither of these options will help, you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third party package insurance, or your homeowner’s insurance covers it, they will require one of these reports to file a claim.
Packages or Mail that has been determined as delivered:
Be aware that if USPS can prove that the package was delivered, you won’t be able to file a claim with them because they fulfilled their end of the bargain.
Does this mean I am a victim of Package Theft?
Yes. If the USPS has checked their facilities, vehicles and have a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest growing crimes in the U.S.
Who can I report a stolen package too?
You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county.
Keep in mind that it isn’t an urgent matter and the report should be done online or through the non-emergency phone line.
What does a report do for me?
While neither of these options will help, you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third party package insurance, or your homeowner’s insurance covers it, they will require one of these reports to file a claim.
☑️ MY ORDER SAYS DELIVERED, BUT I DIDN'T RECEIVE IT
If your package is lost, missing or you suspect it has been stolen you must contact us within 5 days of the marked delivery date of your order to file a lost/stolen package claim.
Please be sure you check with neighbors, roommates family members or anyone else who may have been present at the time the package was delivered.
Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
We ensure every order ships safely and in a timely manner from our vendors.
JGMC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds for packages that the carrier confirms as being delivered.
If your package is lost, missing or you suspect it has been stolen you must contact us within 5 days of the marked delivery date of your order to file a lost/stolen package claim.
Please be sure you check with neighbors, roommates family members or anyone else who may have been present at the time the package was delivered.
Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
We ensure every order ships safely and in a timely manner from our vendors.
JGMC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds for packages that the carrier confirms as being delivered.